When did you become part of DV GROUP? And what is your job?
I became part of the group in 2011 as a Technical-Commercial Engineer in Germany. My role is to develop and to retain the client portfolio, mainly in the Rhineland regions of North Westphalia, Rhineland-Palatinate, Hessen, Thüringen, Saarland, Saxony and Bavaria. My tasks mainly consist of promoting the group’s activities, fostering partnerships and also responding to clients’ requests. This job requires a deep knowledge of technical matters, knowing how to work independently and how to organise yourself. It is also indispensable to care about your clients because a large part of the success rests on the trust between a salesperson and his or her client.
How did you become a Technical-Commercial Engineer? Why this choice?
Before this, I was a Maintenance Manager within a large German technological group when a competitor maintenance service provider offered me the opportunity to change tack towards a career in sales. I didn’t hesitate for a second! I’ve always enjoyed contact, so it was logical for me to direct myself towards sales.
Why did you choose DV GROUP?
I chose to join the DV GROUP team because I was convinced by the company’s expertise, dealing with drive, transmission and monitoring processes, global skills which few possess. I appreciate its values, past history and evolution. In addition, I attended the last company party when all the colleagues from all the sites got together. I could feel the cohesion between my colleagues and the family spirit, which is rare in a group.
What do you like most about your work?
What I like most is the diversity. Diversity of people, businesses with which I get to work, client processes, solutions offered by DV GROUP and which continue to develop year on year. This industry never stands still! So, what is very pleasant is when a client tells us how grateful they are and, in those cases, I can’t help feeling proud.
Can you describe to us the stages which precede onsite intervention for the client?
Upstream of D Day, I make sure that I have all the information necessary for the job to go well: the extent of the project, the budget, the onsite location (accessibility, security etc.). Then I send the dossier to the technical service which takes over for the intervention. At the end of this, I do a follow-up with the client to review the service with them.
For a successful project, it’s really fundamental to plan several meetings onsite and with the client to firstly ensure that what we have in mind matches their request and so that they’ll be fully satisfied with our services. That’s really very important for me and for DV GROUP.
What skills do you need to have to follow this profession?
To be a Technical-Commercial Engineer, you have to have knowledge of technical matters, but for me the most important thing is to have a real feeling for sales. You have to enjoy contact and above all be able to anticipate and foresee clients’ needs and preoccupations. Coming from maintenance myself, I can easily put myself in their place and know what’s important for them. I think that’s a great advantage!