I’m a Technical-Commercial Engineer covering the Iberian Peninsula (Spain and Portugal)! My main role is offering solutions which respond to our clients’ problems and also anticipating their needs. My tasks run from costing and site management up to reporting and supporting the client post-service.
My second role is promoting the Group’s activities through prospection, making appointments and visiting clients’ premises. It’s a really very varied and interesting job!
When did you become part of DV GROUP? And how did you become a Technical-Commercial Engineer?
My story is quite unusual because I had been working in an industrial service company in Spain for more than 20 years when DV GROUP contacted me. In fact, the Group wanted to develop its business in the Iberian Peninsula and entrusted me with this challenge. I immediately seized the opportunity and joined the Group in 2015! For me, it was quite natural to evolve towards a post where I could continue to help clients and, more particularly, those with whom I was already working.
What do you like most about your work?
What I enjoy most is seeing the clients’ satisfaction when we offer them solutions! Receiving thank-you e-mails in which our clients say how grateful they are is very rewarding. Then, industry is never standing still! It’s a sector which is evolving enormously thanks to the development of Industry 4.0 and digital technologies.
Do you need any particular qualities for this job?
For me, there are two! The first is technical knowledge, because responding perfectly to the problems of all our clients is indispensable. This means having a knowledge of processes, the operation of a maintenance service and the products. The second is empathy, because putting yourself in the clients’ place and understanding what they want is indispensable for carrying out this job. Let’s not forget that our No. 1 task is responding to their needs and fulfilling them!
Can you describe a typical week for us?
Generally, my week goes like this: Mondays and Fridays are the days given over to administrative tasks such as estimates and invoices, reminders and prospecting on the telephone. Then Tuesdays, Wednesdays and Thursdays are the days given over to meeting clients.
To finish, do you have any anecdotes for us?
One memory which particularly stays in my mind is the first time I went to France to the Douvrin agency for an internal event. I was new to the company and I hadn’t yet met my other colleagues. Five minutes after my arrival, everyone was talking to me as if I had been there for ever. The salespeople, technicians, management etc. – it was really nice! I was surprised because in other companies I have worked with in Spain, there were pleasant working environments, but contact with the management was more distant. I am really grateful to DV GROUP for having welcomed me so warmly in France.